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Welcome to Explore Music! To ensure a safe, respectful, and enjoyable learning environment for all students, parents, and staff, we ask that all members of our community follow the Terms & Conditions below.

By attending lessons or using our services, you agree to these terms.

Trial Lesson Policy

• The trial lesson is intended to allow both the student and teacher to determine whether they are a suitable match for ongoing lessons.

• All trial lesson bookings must be confirmed and payment must be finalised at least 48 hours prior to the scheduled lesson date. If confirmation and payment are not received within the required timeframe, the booking will be cancelled.

• For bookings made through the School Booking System, please refer to https://exploremusic.com.au/terms-and-conditions

Cancellation Policy (for current students)

• Please provide at least 48 hours’ notice if you need to cancel or reschedule a lesson.

• Lessons cancelled with more than 48 hours’ notice may be rescheduled during the current school term or within the relevant school holiday period, subject to teacher availability.

• Lessons cancelled with less than 48 hours’ notice will incur the full lesson fee.

• In cases of emergency or illness (supported by a valid medical certificate), Explore Music will make reasonable efforts to reschedule lessons for compassionate reasons at the school’s discretion.

• Students are expected to arrive on time for lessons. Missed lesson time due to lateness cannot usually be made up due to scheduling commitments.

• In the event of illness, emergency, or other unforeseen circumstances affecting the student, teacher, or school, Explore Music reserves the right to reschedule lessons, provide a substitute teacher, offer a lesson credit, or make other reasonable arrangements as appropriate. All such arrangements are made at the sole discretion of Explore Music.

payment

• If you enjoy the trial lesson and decide to continue, an invoice for the arranged lesson times will be issued within a week. After that, invoice will be issued on a termly basis, typically 2-3 weeks before the commencement of each school term. To ensure the lessons are booked in with your designated teacher, please finalize the invoice by the due date.

• Explore Music accepts electronic payment only. Payment can be made via bank transfer or other electronic payment methods specified on the invoice.

Health & Safety Policy

To help maintain a safe and healthy environment for everyone:

• Students should wash or sanitise their hands before lessons.

• Please stay home if you are feeling unwell or experiencing symptoms of illness.

• All studio areas are monitored under 24-hour surveillance for safety and security purposes.

• At Explore Music, student safety and wellbeing are extremely important to us. All teachers engaged by Explore Music hold a valid Working With Children Check (WWCC) in accordance with applicable Australian child safety requirements. Teachers are required to maintain valid clearances throughout their engagement with the school.

Code of Conduct

• Treat all teachers, staff, students, and parents with kindness and respect at all times.

• Bullying, inappropriate language, harassment, or disruptive behaviour will not be tolerated.

• All students, parents, and visitors are expected to behave respectfully while on the premises.

ENROLMENT & STUDIO SUITABILITY

At Explore Music, we believe the right learning environment and student-teacher connection are important for both musical and personal growth.

As much as students and families choose us, we also carefully consider whether our teaching approach, studio culture, and learning environment are the right fit for each student.

Trial lessons are designed to help determine whether the teacher, student, and learning environment are the right fit for one another. Some studios, programs, or teachers may require an initial interview or consultation with the student prior to enrolment.

Explore Music reserves the right to decline, pause, or discontinue enrolment at its discretion where we believe a placement may not be the most suitable fit for the student, teacher, or studio environment. This is always approached respectfully and with the best interests of all students, families, and staff in mind.

Respect for Property

• Please respect all instruments, equipment, facilities, furniture, and learning materials.

• Any intentional or negligent damage caused to the premises, instruments, or property may result in liability for repair or replacement costs.

Studio Rules

• No food or drinks are permitted inside lesson studios unless approved by staff.

• Running inside the premises is not permitted for safety reasons.

• Students should follow all instructions given by staff and teachers.

Liability

• Explore Music is not responsible for the loss, theft, or damage of personal belongings brought onto the premises.

• Participation in lessons and activities is at the student’s own risk.

• Parents or guardians are responsible for supervising children before and after lesson times.

Changes to Terms

Explore Music reserves the right to update or modify these Terms & Conditions at any time. Updated terms will apply once published on the website or otherwise communicated to students and families.

Contact Us

Email: hello@exploremusic.com